Grow With Us: The People of Felling, Scott Brown, Parts & Service Supervisor

Felling Trailers has been proudly manufacturing trailers for over 45 years trailers. Join us as we take a look back and see how much our company, along with our employees, have grown. Many of you may already know the story of how Felling Trailers started as a small fabrication shop in downtown Sauk Centre in 1974. Continuing to add to this story, we invite you to read our “Grow with Us Series – 17.” Here you will meet the people of Felling; we will share a bit about the people who have played a part in what our company is today and where we will be tomorrow. Some of the people you will meet have been with us for many years, some decades, and others are starting their careers. To continue our series, we would like you to meet Scott Brown, Parts & Service Supervisor, Felling Trailers, Inc., Sauk Centre.

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Scott Brown, Parts & Service Supervisor

Name: Scott Brown
Status: 12 Years
Title: Parts & Service Supervisor

Scott joined the Felling Trailers team in March of 2009 as a Parts & Service Associate. In this position, Scott was responsible for selling trailer parts and coordinating service and repairs of trailers for local “walk-in” customers and Felling Trailers’ dealers. Felling Trailers has an expansive dealer network throughout North America, allowing them to distribute their trailers and trailer parts coast to coast. A typical day would consist of handling parts orders received via phone call, email request, online website (Store.Felling.com) sales, along with local walk-in customers. He would also work with walk-in customers and dealers, providing repair estimates and coordinate service and repairs of trailers. Scott came to Felling Trailers with 20 plus years of experience in the parts and service field, working at Hastings Ford, Lincoln, Mercury, Jeep, and Eagle (parts & service) and Anderson Trucking (maintaining truck & trailers for their OTR fleet,). He fell in step as part of Felling’s Parts & Service team very nicely.

“I saw this position as a chance to use the knowledge I gained through the years, to assist my team members in their growth, as I was assisted early in my career.”

– Scott Brown, Parts & Service Supervisor at Felling Trailers

Paying It Forward, Helping Others Grow

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As the company grew and changed, Scott’s role went from a Parts & Service Associate to Parts/Service/Warranty Coordinator. He took on the responsibilities of truck maintenance and repair for Felling’s internal truck fleet. Scott also worked to increase Felling’s Service team business, building relationships with area businesses providing service for their fleets, such as CMDI’s mobile MRI trailers, Quickway Rigging, and more. In 2019 Scott moved into his current role today as, Parts & Service Supervisor. “I saw this position as a chance to use the knowledge I gained through the years, to assist my team members in their growth, as I was assisted early in my career,” said Scott.

“The company has gotten much larger; the thing that hasn’t changed is it still takes everyone to do their thing to make it all work. There are just more of us.”

– Scott Brown, Parts & Service Supervisor at Felling Trailers

Since Scott joined the Felling Trailers’ team over ten years ago, he has seen and been part of the company’s growth. “The company has gotten much larger; the thing that hasn’t changed is it still takes everyone to do their thing to make it all work. There are just more of us, “said Scott. For the Parts & Service team, there has been growth in staff and space. It has gone from a team of two members in 2009 to a team of 8 along with two trailer service techs in 2021. The space has grown from a single sales counter to a large parts display area with trailer lighting, tires, jacks, tool boxes, and more readily at hand and available for purchase at one of multiple sales counters. When asked why Scott chose Felling to be where he worked, he said, “it’s the family-friendly environment.” We are glad to have Scott as part of our team. Thank you, Scott!

Learn more about Joining the Felling Trailers Team!

Are you interested in becoming part of the Felling Team? Learn more about a career at Felling Trailers and grow with us!

This is the Seventeenth feature in our “Grow with Us” series.  Read the other stories about Jordan Bruggenthies, Paint & Blast, Darwin Bast, Production Weld, Jim Robischion, Accounting Coordinator, Wade Skillings, Lead Machine Operator, Jacob Meyer, Inside Trailer Sales, Bob Vangstad, Painter, Chad Steinhofer, Lead Welder, Benji Hudalla, Final Inspector, Nathan Uphus, Sales, Jeremy Kuperus, Robot Operator & Senior Welder, Sheri Leonard, Human Resource & Safety Coordinator, Brian Lawver, Weld Supervisor, Greg Waletzko, Quality Assurance Manager at Felling Trailers, and Kristie Moritz, Scheduling Coordinator.

 

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